Contact Us

In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Dermatology Associates of Concord, and they will contact us.

A physician is available at night and on weekends to care for dermatologic emergencies. We ask, however, that routine problems, such as medication refills, be handled during weekday office hours so that we can refer to patient records for appropriate recommendations.

If you have an urgent medical need and need to talk to our doctors after our regular hours, please call our Concord office at (978) 369-9023 or our Cambridge and Waltham office at (617) 354-5658. A doctor is on-call 24 hours a day. Your call will be returned promptly.

At Dermatology Associates of Concord, we accept Medicare and most major insurance plans. Please contact your insurance company or you may call our Concord office at (978) 369-9023 to find out if we accept your insurance plan.

If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept Visa, Discover, American Express and MasterCard. Due to COVID-19, we are no longer accepting cash or checks in the office.  If you must pay by check, please feel free to mail your payment to us.

If you have a question related to your bill or insurance, please contact our billing specialists at (978) 369-9023 x8101.

You may also view and pay your bill online.

It is the responsibility of patients to obtain referrals from HMO primary care physicians prior to visits to our office. If a referral has not been authorized, you will be asked to sign a waiver accepting responsibility for payment.

Doctors at Dermatology Associates of Concord are affiliated with Emerson Hospital in Concord, MA and Mt. Auburn Hospital in Cambridge, MA.

Prescriptions and refills for established patients of Dermatology Associates of Concord are routinely issued during our regular office hours (see above). You can make your request by calling our main office number at (978) 369-9023. Please press Option 1.

Refills are generally not issued during the evenings, weekends, or holidays, as the doctors may not have access to all your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.

Each time a patient misses an appointment without providing proper notice, another patient is prevented from receiving care. Therefore, Dermatology Associates of Concord reserves the right to charge a fee of $75.00 for all missed appointments (no shows) and appointments that are not cancelled within a 24-hour business day advance notice.

Cancellation fees for no-shows and those who cancel with less than 24-hours’notice will be billed to the patient. This fee is not covered by insurance and must be paid prior to your next appointment. Multiple no-shows and cancelled appointments with less than 24-hours business day notice in any 12-month period may result in termination from the practice.

Thank you for choosing Dermatology Associates of Concord, Inc. for your dermatology and skin care needs. We are committed to providing you with exceptional medical care, as well as making our medical billing processes as simple and efficient as possible.

Recent shifts in the healthcare industry have resulted in insurance companies increasingly transferring costs to our patients: you, the insured. This is driving many physician practices to adopt new financial policies to enable more efficient operational processes.

Some insurance plans require deductibles, co-insurances, and co-payments in amounts not known to you or us at the time of your visit. Please take a moment to familiarize yourself with our practice's new Financial Policy.

To streamline our billing and payment systems and to provide a seamless, convenient way for patients to pay their bills, Dermatology Associates of Concord, Inc. requires all patients keep an active credit card on file with us. The credit card information is kept secure in a vault by Vantiv, our payment processor.

We will bill your insurance company first. Once your insurance has processed your claims, they will send an Explanation of Benefits (EOB) to both you and our office showing the amount of your total patient responsibility. You will typically receive the EOB before we do.

If you disagree with the patient responsibility balance owed, it is your responsibility to contact your insurance carrier immediately because we will charge your credit card for the amounts the insurance company notifies us as the responsibility of the patient.

Circumstances when your card would be charged include but are not limited to: co-payments, deductible and co-insurance, any noncovered services and/or denial of services, and no-show fees in accordance with our policies.  Once your credit card is charged, we will send you a copy of the charge by email.

We will not seek your prior authorization to charge the amounts. Your signature on this policy IS your authorization.

We place a high priority on keeping your personal and financial information secure. With HIPAA, we are under strict rules and guidelines in terms of protecting the privacy of protected health information. Under the Payment Card Industry Data Security Standard (PCI DSS), our payment processor, Vantiv, is required to comply with very strict standards to safeguard your credit card information.

As a merchant of Vantiv, Dermatology Associates of Concord, Inc. is also required to maintain PCI DSS and HIPAA compliance. When you come to our office our staff will enter your information into our secure e-payments portal. All communications between Dermatology Associates of Concord, Inc., e-payments, your bank, and our bank are encrypted end-to-end to protect your data.

You may contact one of our Billing Representatives in advance if you would like an estimate of what your charges may be.  For numerous reasons, we can only estimate the amount of your responsibility.  

For instance, we cannot guarantee the remaining deductible amount will be the same as the day we perform a status inquiry and when the claim actually adjudicates with your insurance plan. Also, the services you actually receive may vary from the services estimated due to the best medical judgment of your healthcare provider.

If the credit card we have on file for you changes, please notify us IMMEDIATELY by calling the billing office at (978) 369-9023 x8101. It is not uncommon for people to change or cancel their credit cards for various reasons, including when a credit card expires.

If we run your credit card and it is denied for any reason, we reserve the right to charge an additional $35 declined card fee if we are not able to run a new credit card within 7 days. This is similar to the $35 fee that we also charge for returned checks.

We will contact you by email or leave you a phone message at the phone number you provided for us, asking you to give us a call to inform us of your new credit card number right away, in order to avoid the additional charge. We will enter the new credit card number into your file, and that will become your new card on file, subject to the same financial policy as the card you gave us in-person when you were in the office.

If there is a problem with your bill/claim and it is brought to our attention after your credit card payment processes, we will investigate it and if we owe you the amount, we will gladly refund it to the same card in a timely manner.

We understand that there are legitimate reasons that you may not have a credit card. If this is the case, you are welcome to leave an HSA (Health Savings Account) or Flex Plan Card on file. You may also pay for your estimated visit charges today with cash or a personal check. If your insurance determines there is less owed than what you pay today, we will gladly refund the difference owed in a timely manner.

Every patient will be asked to sign and agree to Dermatology Associates of Concord, Inc.'s Credit Card on File Policy and authorize Dermatology Associates of Concord, Inc. to keep his/her signature and a valid credit/debit card number securely on-file in his/her account.

This will authorize Dermatology Associates of Concord, Inc. to automatically charge the credit card for any outstanding balances. These include but are not limited to: insurance denials for ANY reason (including no referral on file); missed or cancelled appointments; deductibles; co-payments; co-insurances; partially paid claims; and cosmetic procedures.

If the credit card on file changes, expires, or is denied for any reason, the patient agrees to immediately give Dermatology Associates of Concord, Inc. a new and valid credit card. Regardless of whether the patient chooses to convey that new credit card information by telephone rather than in person, patient understands that his/her authorization and use of the new card remain subject to this Policy. Patient understands that he/she is responsible for payment and all medical services provided to him/her by Dermatology Associates of Concord, Inc.

Patient understands that his/her insurance may deny or delay payment for these services or only partially pay them, and he/she agrees to allow Dermatology Associates of Concord, Inc.  to immediately charge his/her credit card on file for the balance if that happens. Patient understands that this form is valid until he/she cancels this authorization through written notice to Dermatology Associates of Concord, Inc.